1. Who we are

The website arefigroup.com (the “website”) is operated by Arefi Holdings Group Inc., a company based in San Francisco, California, that operates under the name Arefi Group (“Arefi Group,” “we,” “us,” or “our”). This policy explains what personal information we collect through the website and when you contact us, how we use and share it, and the choices available to you.

2. Scope

This policy applies to the website, to inquiries submitted through its contact form, and to email and phone inquiries that begin through it. It does not apply to information we process for clients under a contract, which is governed by the applicable agreement, or to third-party websites we link to, including social media platforms.

3. Information we collect

Contact form. When you submit the contact form, we receive your full name, company or organization, work email address, country or project location, service of interest, and a description of your requirements and scope. Your phone number is optional and is collected only if you provide it. The form is delivered to our email inbox through FormSubmit, a third-party form delivery service.

Email, phone, and website chat. When you email or call us, or type a message in the website chat, we receive the information you choose to share, such as your name, email address, organization, job title, phone number, and the content of your message and any attachments. Website chat messages are used only to answer your question. When automated replies are enabled, a message is sent through our hosting service to Anthropic, PBC, which generates the reply; otherwise the answer is produced in your browser. Chat messages reach our team only if you choose to contact us. Most of this is business contact information about you in your professional capacity.

Technical information. Our hosting and security provider, Cloudflare, Inc., automatically processes technical information needed to deliver and protect the website, such as your IP address, browser and device type, the page requested, the referring page, and the date and time of the request. This information may be kept in server and security logs. The website’s pages, images, and scripts are served from our own website. Its fonts load from Google Fonts, so your browser sends Google your IP address and browser information when the fonts load.

Sensitive information. We do not request sensitive personal information. Please do not send government identification numbers, financial account details, passwords, health information, or similar data through the contact form, the website chat, or by email.

4. How we use information

• To respond to inquiries and requests, including service, procurement, solicitation, teaming, and partnership inquiries
• To prepare proposals and quotes, and to provide and administer our services
• To evaluate and manage client, supplier, teaming, and partnership relationships
• To operate, secure, and maintain the website, and to prevent misuse and fraud
• To keep business records and comply with legal, tax, accounting, and contractual obligations
• To establish, exercise, or defend legal claims

We do not use personal information for automated decision-making that produces legal or similarly significant effects. We do not send marketing email unless you have asked us to or have an existing business relationship with us, and you can opt out at any time.

5. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share personal information only:

• Within Arefi Group, so the appropriate person can respond
• With service providers that support our operations, such as hosting, form delivery, email, and document storage providers, and, when automated chat replies are enabled, Anthropic, PBC; these providers may use it only to provide services to us, under their own terms
• With subcontractors, suppliers, or teaming partners, where needed to respond to your request or carry out an engagement you have asked us to discuss, subject to confidentiality obligations
• With professional advisers, such as attorneys, accountants, and insurers
• When required by law, regulation, legal process, or a government request, or to protect the rights, property, or safety of Arefi Group, our clients, or others
• In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to customary confidentiality protections

6. Cookies, analytics, and similar technologies

The website does not set its own cookies, does not use analytics, advertising, or session-recording tools, and does not use browser storage to identify or track visitors. Our hosting provider may use strictly necessary cookies or similar technologies to protect the website against abuse and keep it available. Because we do not use cookies for analytics or advertising, the website does not display a cookie banner.

Because we do not track visitors across websites, the website does not respond differently to Do Not Track signals. Where required by applicable law, we treat a Global Privacy Control signal as a request to opt out of the sale or sharing of personal information.

7. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including responding to your inquiry, maintaining business relationships and records, and meeting legal, tax, accounting, and contractual requirements. When information is no longer needed, we delete or de-identify it. We do not store website chat conversations.

8. Security

We use reasonable safeguards designed to protect personal information, including encrypted connections to the website and restricted access to our business accounts. No method of transmission or storage is completely secure, and email is not a secure channel for sensitive information.

9. Your choices and rights

Depending on where you live, you may have the right to request access to, a copy of, correction of, or deletion of personal information we hold about you, and to object to or restrict certain processing. To make a request, email [email protected] with the subject “Privacy request.” We will verify your request using information you provide, respond within the time required by applicable law, and not discriminate against you for exercising your rights. If we deny a request, we will explain why and, where applicable, how to appeal.

10. California residents

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing of your information, you may have the right to know the categories and specific pieces of personal information we collect, its sources, the purposes for collecting it, and the categories of recipients; to request deletion or correction; and to opt out of the sale or sharing of personal information.

We collect identifiers and professional information (such as name, email address, phone number, organization, and location) directly from you, and internet activity information (such as IP address and pages requested) through our hosting provider, for the purposes described in section 4. We do not sell or share personal information, and we do not use or disclose sensitive personal information for purposes that give rise to a right to limit its use. You may submit a request yourself or through an authorized agent; we may ask for proof of the agent’s authority and verify your identity directly. We do not disclose personal information to third parties for their direct marketing purposes under California Civil Code section 1798.83.

11. Visitors outside the United States

We are based in the United States. Information you send us is processed in the United States and in other countries where our service providers operate, where data protection laws may differ from those in your country. Where applicable law requires, we rely on appropriate safeguards for international transfers.

12. Children

The website and our services are intended for businesses and organizations and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, contact us and we will delete it.

13. Other websites

The website links to other websites, including our profiles on Facebook, Instagram, LinkedIn, and X. Their own privacy policies apply when you visit or interact with them.

14. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, take reasonable steps to give notice.

15. Contact

For questions about this policy or to make a privacy request, contact:

1. Agreement to these terms

These terms of use govern your access to and use of arefigroup.com (the “website”), operated by Arefi Holdings Group Inc., a company based in San Francisco, California, that operates under the name Arefi Group (“Arefi Group,” “we,” “us,” or “our”). By using the website, you agree to these terms. If you use the website on behalf of an organization, you confirm that you are authorized to accept these terms for it. If you do not agree, please do not use the website.

2. Purpose of the website

The website provides general information about Arefi Group and the services it offers: government and public sector contracting, product sourcing and procurement, workforce and professional staffing, technology, software and digital solutions, records and administrative services, and facilities support services. It also lets visitors send us an inquiry.

Service descriptions are summaries. Nothing on the website is an offer, a quote, a proposal, or a commitment to provide any product or service, or a representation that a service is available for a particular requirement, location, or buyer.

3. Inquiries are not service agreements

Submitting the contact form, sending an email, or calling us is a request for information. It does not create a contract, a client relationship, a partnership, an agency or teaming arrangement, or any obligation on either side.

An engagement begins only when Arefi Group and the client sign a written agreement, statement of work, accepted quote, or purchase order. Scope, pricing, schedule, responsibilities, and acceptance criteria are set out in that document, whose terms govern the work and prevail over anything on the website. Availability, pricing, and lead times may depend on supplier and partner availability, applicable law, and the client’s requirements. Some services, such as cybersecurity assessments and licensed trade work, are delivered through qualified or licensed providers as set out in the applicable agreement.

4. Information you send us

Do not send confidential, proprietary, classified, export-controlled, or other sensitive information through the website unless we have agreed in writing how it will be handled. Information you send is used as described in our Privacy Policy. Unsolicited ideas or proposals are received without obligation unless a written agreement provides otherwise.

5. Public sector information

References to government, public sector, or prime contractor work describe markets we serve and services we offer. Responding to a request for information, quotation, or proposal is not a contract award. These references are not statements that Arefi Group holds any particular registration, certification, set-aside status, security clearance, contract vehicle, or award. Any such status relevant to an opportunity will be stated in writing in our response, and only where it has been established.

6. Accuracy of information

We aim to keep the website accurate and current, but its content may change without notice and may not always be complete. The website does not provide legal, financial, tax, regulatory, compliance, or other professional advice.

7. Acceptable use

You may use the website only for lawful purposes. You agree not to:

• Use the website in violation of any applicable law or regulation
• Attempt to gain unauthorized access to the website, its hosting, or any related system or network
• Interfere with the website’s operation, security, or availability, including through automated traffic
• Scrape, copy, or reproduce the website’s content for commercial purposes without our written permission
• Misrepresent your identity or your affiliation with any person or organization, including Arefi Group
• Use the website or its contact form to send unsolicited commercial messages or harmful code

8. Intellectual property

The website and its content, including text, graphics, layout, and the Arefi Group name, logo, and visual identity, are owned by or licensed to Arefi Holdings Group Inc. and are protected by copyright, trademark, and other laws. You may view and print pages for your own internal reference, provided you keep all proprietary notices. Any other use requires our prior written permission.

9. Third-party names and websites

Product, company, and service names mentioned on the website are trademarks of their respective owners. Their mention does not imply any partnership, authorization, endorsement, or sponsorship unless expressly stated.

The website links to third-party websites, including our social media profiles. We do not control those websites and are not responsible for their content or practices.

10. Export controls and sanctions

Products, software, and technical information we supply may be subject to United States and other export control and sanctions laws. Any transaction is subject to those laws, to any required licenses or approvals, and to the terms of the applicable agreement.

11. Disclaimer of warranties

The website is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. We do not warrant that the website will be uninterrupted, secure, or free of errors or harmful components.

12. Limitation of liability

To the fullest extent permitted by law, Arefi Group and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of, or inability to use, the website. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

13. Governing law and venue

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute arising out of or relating to the website or these terms will be brought exclusively in the state or federal courts located in the City and County of San Francisco, California, and you consent to their jurisdiction, unless applicable law requires otherwise.

14. General

If any provision of these terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of it. These terms, together with our Privacy Policy, are the entire agreement between you and us regarding the website and do not modify any separate written agreement for services.

15. Changes to these terms

We may update these terms by posting a revised version and updating the “Last updated” date above. Continued use of the website after an update means you accept the revised terms.

16. Contact

For questions about these terms, contact:

1. Our commitment

Arefi Group wants this website to be usable by everyone, including people who use assistive technologies. We use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as our design and development reference.

2. Measures we have taken

• Semantic page structure with headings, landmarks, and a skip-to-content link
• Keyboard access to navigation, menus, service pages, form controls, and the searchable country and dialing-code lists, with visible focus indicators
• Labels and error messages for every form field, with required fields clearly marked
• Text descriptions for service photographs and other meaningful images, and accessible names for icon-only controls
• Color contrast chosen for readability, and text that resizes without loss of content
• Layouts that adapt to phones, tablets, and desktop screens
• Animation reduced or removed when your device is set to reduce motion

3. Known limitations

Background animations are decorative and not needed to understand any content. Email links depend on an email application being set up on your device; you can also write to [email protected] from any email service, or call +1 (415) 930-6003.

4. Status

This statement describes our approach and the measures above. It is not a claim of formal conformance, and the website has not been independently audited. We review accessibility as the website changes.

5. Feedback and assistance

If you have difficulty using any part of this website, or need information in a different format, please contact us. Tell us the page and the problem, and we will work to provide the information you need.